Terms and conditions for online purchases

General conditions

This website is provided by AB Nordiska Galleriet ("NO GA"). The terms "we, our, our, us" refer to NO GA.

These General Terms and Conditions apply when you as a customer buy from any company within the Nordiska Galleriet Group (see more under the heading Company Information) at www.no-ga.com or by placing an order via our Service Team.

To place an order on www.no-ga.com or through our Service Team, you must be at least 18 years old.

By placing your order, you agree to our Terms and Conditions and certify that the information you have provided about yourself is valid. If you have any questions or need help with ordering, you are always welcome to contact the Service Team by email: [email protected], or by phone: +46 10 - 300 12 60.

Company information

AB Nordiska Galleriet

Nybrogatan 11
114 39 Stockholm
Organization number: 556032-3189

Purchase agreement

A purchase agreement is made between you as a customer (consumer or corporate customer) and NO GA (trader) when you have received an order confirmation from us after placing your order. The order confirmation means that we have accepted the order and that a binding purchase agreement has arisen.

Prices

All prices are stated in Swedish kronor including Swedish VAT for private individuals. The VAT rate may vary between different product groups but is usually 25%. Any shipping costs will be added depending on the shipping option you choose when placing your order. See more under the heading "Shipping & Delivery" below.

Other additional charges decided by authorities, such as customs duties, are always paid by you as a customer.

If you are a corporate customer and have received an offer from NO GA, the offer is valid for 30 days unless otherwise stated.

Reservations

We reserve the right for any printing errors in price and product information or in other communication. We reserve the right to continuously change information and prices on all goods in our range and to subsequently correct incorrect pricing without prior notice. We reserve the right for price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders. All promotions are valid while stocks last unless otherwise specified in the description.

Due to the fact that different monitors and screen settings can affect color reproduction, we cannot guarantee that samples and images on our website reflect the exact appearance and nature of the product. The color reproduction may differ between image and reality and for samples only the sample can be indicative. Samples of natural materials and especially stone with marbling may differ more or less between different pieces of material.

Price match

Offering design at the right price is an important part of our philosophy, which is why we offer full price matching. The process is simple – if you find the same item at a lower price with another retailer, we will match that price.

• We price match against all authorized retailers in Scandinavia.

• We need to verify that the item is genuine and in the exact same configuration (size, material, color, etc.).

• We match the total price, including a comparable shipping option.

• The price at the other retailer must be current.

• The product cannot be part of a clearance sale or a display model.

• The product must be available in the retailer's online stock.

• Valid proof includes, for example, a current quote or a link to the retailer’s website where the price is displayed. A pasted email is not accepted, the original email must be forwarded.

• You cannot request price matching for an order that has already been placed. Therefore, make sure to contact us to match the price before making a purchase.

• Price matching cannot be combined with other offers or promotions.

We reserve the right to decline a price match request if the above conditions are not met.

Payment

Consumers

When placing an order on our website, you can choose to pay directly by card (Visa/Mastercard/American Express), or through Klarna via direct payment, invoice (14 days), or partial payment. When paying via Klarna, please refer to their terms and conditions which you can find at https://www.klarna.com/international/terms-and-conditions/.

When ordering through our Service Team by phone or email, you can choose to pay by coming in and paying by card in one of our physical stores, by payment to our bank account 165-5190 (with your order number as reference), or through Klarna by invoice (14 days), partial payment or direct payment.

When you place an order through our Service Team for an item that we do not stock, it is a special order. For orders over 1 000 euro, you need to pay a deposit of 50% of the total order value before we activate the order and order your goods from the supplier. For special orders under 1000 euro, we apply prepayment instead.

An order confirmation will be sent to you by your seller by email. The order confirmation is your proof of purchase, which you may need to present upon delivery of your goods or in the event of a complaint. Final payment of the order must be made before delivery. You can also pay the full amount at once. Payment can be made either in one of our physical stores or to our bankgiro number 165-5190. Indicate your order number as the reference number on the payment.

Business customers

For business customers, we offer the following payment options. Advance invoice: 100% of the order amount must be received by us before we purchase order items or send out stock items. Down payment with advance invoice: 50% of the order amount must be received by us before we purchase the goods to order or ship the stock, and the remaining 50% of the order amount must be received by us before delivery.

Invoice: The invoice is sent out together with the delivery of goods. The normal payment period is 15 days from the date of the invoice. If the delivery is divided into several partial deliveries, payment shall be made on account in relation to the delivered goods. If there is uncertainty regarding the invoice amount of the delivered goods, 90% of the order amount shall instead be paid within 15 days of the first partial delivery.

In the event of non-payment, penalty interest will be charged at the Riksbank's reference rate plus 8% in accordance with Section 6 of the Interest Act (1975:635).

The corporate customer's payment responsibility under these terms and conditions may not be transferred without NO GA's written consent. NO GA is entitled to demand advance payment, reduce the payment deadline or demand immediate payment for the entire remaining claim if this is justified by changes in the buyer's ability to pay. The seller is entitled to withhold the security until the buyer has paid the final payment. If delivery is delayed as a result of this, the agreed delivery time is extended accordingly. Immediately after the Seller has received the final payment, the security shall be returned to the Buyer.

When paying into a bank account, the order number shall be stated as the reference number unless otherwise stated.

Order confirmation

Once you have placed an order, an order confirmation will be sent to the email address you provided at the time of purchase confirming that we have received your order. This order confirmation also serves as your receipt and we recommend saving the confirmation as you may need it in case you need to contact our Service Team. We reserve the right to change your order within one (1) working day from the receipt of the order confirmation. Any changes may incur additional costs.

Deposit and prepayment

When you place an order through our Service Team for an item that we do not stock, it is a special order. For orders over 1 000 euro, a deposit of 50% of the total order value is applied before we activate the order and order your goods from the supplier. For special orders under 1 000 euro, prepayment is applied. 

By paying the deposit/pre-payment, you agree to our terms and conditions of purchase and consent to the inclusion of your name and personal or company number and contact details (telephone number and email address) in our customer register.

An order confirmation will be sent to you by your sales representative by e-mail. The order confirmation is your proof of purchase and may need to be presented upon delivery of your goods or in the event of a complaint.

Final payment of the order must be made before delivery but it is of course possible to pay the full amount at once.

Order confirmation

Once you have ordered your goods, a confirmation will be sent to the email address you provided at the time of purchase confirming that we have received your order. This order confirmation also serves as your receipt and can be useful to keep in case you need to contact our Service Team.

Delivery

During busy seasons, delivery times for our products may increase. Delivery times can also vary throughout the year and differ between different products and brands. During periods of high pressure in factories, delivery times tend to be longer than normal. Summer and Christmas periods may also affect delivery times as some factories are closed for periods of time. We can therefore never guarantee delivery times as delivery times are generally beyond our control.

For made-to-order goods (goods that we do not stock ourselves), the delivery time is usually longer than usual. The delivery times we communicate on our website are estimates from our suppliers and are therefore subject to change. This is because made-to-order items are only produced when ordered and based on any specific requests you may have (e.g. a chosen fabric for a sofa or similar).It is only after our suppliers' factories have received your order that they can get back to us with an approximate delivery time. We will update you regularly on any changes to the delivery time of your order. If you want to change your existing order (if possible), this may also affect the delivery time. When your order is completed and confirmed by our supplier, we will contact you regarding the estimated delivery week for your order. However, please note that this delivery week may also change.

We try as far as possible to co-deliver your order and apply the "longest delivery time principle" unless otherwise agreed. This means that if your order contains items with different delivery times, we will start from the item with the longest delivery time and try to control the delivery time of all items to our warehouse according to it. Delivery takes place when all items on the order have arrived at our warehouse. If, at your request, NO GA arranges partial deliveries of your order, additional costs may be incurred (in addition to the original offer). NO GA reserves the right to charge you for such extra deliveries.

We reserve ourselves for any delays in production by suppliers, or delays by freight forwarders. These are circumstances that we cannot influence. However, we naturally always strive to ensure that you as a customer receive your goods within the specified estimated interval.

Special provisions for business customer

Retention of title

All goods remain the property of NO GA until full payment has been made. In the event of repossession, NO GA decides which parts of the delivery remain unpaid. The buyer undertakes to keep the goods insured for the benefit of the owner.

Information on withdrawal and returns for consumers

Please note that the right of withdrawal under this section does not apply to business customers.

According to the Distance Contracts Act, you as a consumer have the right to cancel your purchase within 14 days of receiving your goods. The right of withdrawal applies provided that your product is not specially ordered for you or that you have used/assembled the product. All exceptions to the right of withdrawal are listed under the heading "Exceptions to the right of withdrawal".

If an item is not made to order, it is always covered by the right of withdrawal.

For the right of withdrawal to apply, the product must be returned in unaltered condition and in its original packaging, together with the packaging it came in. The product must not have been used. It is therefore important that you open your package carefully so as not to damage the packaging or the product. If the product is sealed, it must be unbroken and the product must not have been assembled. If you wish to exercise your right of withdrawal, please contact our Service Team before returning an item.

It is important that you keep the packaging if you wish to return the product, which is otherwise not covered by the right of withdrawal.

For smaller shipments, such as details and smaller table and wall lamps where the package weighs a maximum of 10 kg and/or is a maximum of 150 cm long on either side, we offer free charge for the return that is automatically deducted from the refund. Of course, your item must still be covered by the right of withdrawal in accordance with our Terms and Conditions. If you wish to return such a small item, please contact our customer service to have a prepaid return slip and delivery note sent to you by email with instructions on how to return the item. You should print the delivery note and put it in the package with the product. The return note should be taped to the outside of the package. You then submit the return shipment to your nearest partner.

Returns of medium-sized packages, such as a dining table chair, floor or ceiling lamp where the package weighs over 10 kg or is over 150 cm long on either side, can be returned by Postnord home delivery or Airmee, depending on the location. The return shipment is booked to the same address to which the delivery was made. If you want to make a return of a package, please contact our customer service to get a return note and delivery note sent to you by e-mail together with further instructions on how to proceed to book the pick-up. You print the delivery note and put it in the package with the item. The return label should be taped to the outside of the package. Of course, your product must still be covered by the right of withdrawal in accordance with our terms and conditions. We charge a fee of 49 euro which is automatically deducted from your refund.

You are responsible for the goods until we receive the return. It is therefore important that the goods are not damaged during shipping. Therefore, pack your package carefully. You are responsible for any damage during transportation when the item is sent back to us. We recommend sending traceable packages for your own safety. Please note that the return should be sent directly to our warehouse, not to a postal agent. Please contact your nearest postal agent for further details. If you have questions regarding the right of withdrawal/return, you are welcome to contact our Service Team. Shipping costs and handling fees for the return shipment are your responsibility as a customer if you have not contacted us beforehand to get a prepaid return note.

Exceptions to the right of withdrawal

An exception to the right of withdrawal is if your product is made to order, i.e. it is specially ordered for you and/or produced according to your specific wishes. If your item is defined as "made-to-order", it means by definition that it is specially ordered and produced according to your order. All items referred to as "made-to-order" are therefore not covered by the right of withdrawal unless otherwise agreed.

At the time of delivery, you as a customer may of course inspect the product to determine its condition and function, but if you have used or assembled the product and discarded or damaged the original packaging, the right of withdrawal does not apply. It is therefore important that you open your package carefully so as not to damage the packaging or the product. If the product is sealed, it must be unbroken and the product must not have been assembled.

The right of withdrawal only applies to consumers, not to business customers. If you have questions regarding the right of withdrawal or return, you are always welcome to contact our Service Team. You can reach us by e-mail: [email protected] or phone: +46 10 300 12 60.

Refund

In the event of a canceled purchase, we will refund the same amount that you as a customer paid for the item minus any return cost and any price reduction. We charge a return fee of 19,5 euro for smaller packages and 59,5 euro for large or bulky packages. The fee is automatically deducted from your refund. It can take up to 14 days from the day you returned your item until the refund is made. NO GA reserves the right to wait with the refund until we have received the item or you have been able to prove that the item has been sent back to us. The refund is made via the same payment option used at the time of purchase unless otherwise agreed.

If it turns out when we receive the goods back that they have decreased in value because you have used them or handled them to a greater extent than necessary to determine the characteristics and function of the goods, we are entitled to deduct this from the refund amount.

If you used the invoice or partial payment option through Klarna, it is important that you pay the invoice to avoid possible reminder fees. The amount will be refunded once we have received and registered the return to our online warehouse.

Shipping and delivery

Delivery options for consumers

The shipping methods offered vary depending on how bulky your order is and where you are located. Larger furniture may be delivered on a pallet by the chosen carrier and handled as other packaging by you as a customer.

Nordiska Galleriet Delivery Plus is a full-service home delivery with collection on weekdays between 08:00-16:00 by our own Delivery team. Simple assembly is included (but not wall mounting, installation of lighting or appliances, etc.) We take care of all packaging and recycle it.

When delivering with Nordiska Galleriet Delivery Plus, it is the customer's responsibility to check that it is possible to transport the furniture in an elevator or that it is possible to enter via doors and stairwells. NO GA reserves the right to refuse delivery if this is not considered possible. During the winter, it is important that the road and path to the building is passable and ice-free. The road to the delivery address must be passable and accessible. When bringing in the furniture, the road to the location of the furniture must be cleared. The location where the furniture is to be placed must be prepared for easy placement. Please note that the drivers are not able to take off their shoes during heavy lifting, for work environment reasons. Therefore, please cover your floor if they are fragile or sensitive to stains.

Delivery outside Sweden

We can deliver to all countries within the EU. Shipping costs are added depending on the country and are paid by you as a customer. Please contact us for further information and for help in placing an order.

For the rest of the world, we do our utmost to meet your delivery requirements. Contact us for further information and ordering.

For delivery outside Sweden, shipping costs and any costs for import and customs fees will be added. These are always paid by you as a customer.

Delivery options for business customers

Shipping methods and shipping costs vary depending on the size of the order and the delivery address. Please note that not all delivery methods are necessarily possible for your particular order. We generally offer the following shipping options for our business customers:

• delivery including carrying, unpacking and assembly,

• delivery including collection and unpacking,

• delivery including collection,

• delivery to specified address (no collection), and

• pick up at our external warehouse.

For project deliveries, the shipping option "Shipping to be added" is applied, which means that shipping is only invoiced upon final delivery of the order. We recommend delivery with carrying and assembly to ensure that the product is handled correctly and not damaged. For assembly and installation, NO GA undertakes to perform this professionally at the address specified by the buyer. However, the buyer is obliged to ensure the following:

• that access roads are passable, any obstacles such as other furniture moved,

• that any elevators are available,

• that storage and unpacking facilities are available,

• other work does not prevent or complicate the installation,

• that the premises are cleaned before delivery and installation,

• that NO GA has free access to electrical power and lighting during the entire installation period; and

• that premises and storage areas are securely locked during the installation period and keys are available.

If delivery or installation is prevented or delayed because the buyer has not observed the above, NO GA is entitled to charge the buyer for any costs incurred as a result. NO GA is also entitled to charge the buyer for any additional costs incurred due to the execution of the premises deviating from the documents provided in such a way that installation and assembly work is made more difficult or more expensive.

We are not liable for damage to the goods delivered if it is caused by abnormal humidity or temperature fluctuations in the buyer's premises. If the design of the premises differs from the documents provided in such a way that installation and assembly work is made more difficult or more expensive, NO GA is entitled to charge the buyer for any additional costs incurred. Drawing and connecting electricity, water, sewage or similar lines is not part of our commitment. Nor do we install lighting fixtures or carry out electrical installations.

Drawing and connecting electricity, water, sewage or similar lines is not part of our commitment. Nor do we install lighting fixtures or carry out electrical installations.

If you request changes or additions to agreed or already completed work, the cost must be agreed and confirmed in writing before the work begins. The buyer is liable for theft and damage on the site which, without having been caused by the seller or his staff, affects the delivered goods and tools intended for the delivery.

In the case of delivery and installation of carpets and other floor coverings as well as in the case of delivery and installation of interior carpentry, the General Terms of Delivery issued by the Swedish Flooring Dealers' Association, the Flooring Contractors' Association and the Swedish Carpentry Manufacturers' Association also apply in applicable parts.

Delivery outside Sweden

For delivery to the rest of the world, we do our utmost to accommodate requests for delivery and assembly. Contact us for further information and ordering. For delivery outside Sweden, any costs for import and customs fees may be added, which are paid by the buyer.

Change of delivery address

To change your address, Mobile BankID is required. After the shipment has left our warehouse, we are not able to update the delivery address. When shipping with Postnord, updating the delivery address is possible at a cost of 20.

Business customers can update their delivery address until the item has left our warehouse. Contact us immediately if you want to change the delivery address.

Receipt of delivery and undelivered parcels

As the customer, you are responsible for ensuring that there is a recipient who can receive, sign for and inspect the delivery at the agreed time of delivery. If the person is not available to receive the delivery, it entails costs that we reserve the right to charge you for. These costs may arise, for example, if the person was not available to accept the delivery, could not be reached on the specified telephone number, provided incorrect information about name, address or contact details, or refused to accept the delivery without a valid reason. A charge of at least 70 euro, depending on the size of the order, will be added to the delivery.

If an order delivered to a collection point is not collected, costs will also be incurred. When delivered to a collection point, the shipment remains for 7 days with the postman before it is sent back to our warehouse. In the case of undelivered packages that are returned to us, we charge a fee of 20 euro, which is deducted directly from the amount to be refunded, if any. If your item is not covered by the right of withdrawal or is not approved for return by us, we will contact you for a new delivery attempt of your order.

Transport damage

In the event of transport damage, where a shipment is damaged in transit, the following must be fulfilled in order for a claim to be possible:

1. damage must be noted on the shipping note of the driver upon receipt of the shipment, it is important that you request a copy of this in connection with delivery that you can send to us.

2. complaints are made within 24 hours via our complaint form.

Upon receipt of the shipment: Always check the outer packaging of your shipment carefully at the time of delivery before signing the consignment note. If the packaging is damaged, it must be noted on the driver's waybill, it helps us to handle your case in the best possible way. The responsibility for the condition of the goods passes to you as soon as the delivery is signed for by the carrier.

Complaints must be made within 24 hours for the damage to be reported to the carrier. Even so-called hidden transport damage, which is discovered only when the goods are unpacked, must also be reported within 24 hours to us. Therefore, immediately check the inner packaging and the condition of the goods after delivery.

For complaints, you are welcome to use our complaint form. Here you describe the complaint and attach pictures you have taken of the product, the packaging and its defects. Once we have received your complaint, you will be informed of the next steps in the process, which vary from case to case.

Claims

Consumers

In accordance with the Consumer Purchase Act, you as a customer have the right to complain about defects in a product for up to 3 years from the date you received the product, if the defect is a manufacturing defect. The right of complaint applies to original defects, i.e. not defects that have arisen as a result of careless handling, handling errors, wear and tear or failure to follow care instructions.

A complaint about a visible defect must be made immediately when you discover the defect or within a reasonable time. A complaint made within two months of discovering the defect is always considered to be made within a reasonable time. NO GA is not responsible for defects in the product that have arisen as a result of careless handling or failure to follow care instructions. Packaging must be saved and documented.

If you wish to complain about a product, please contact our complaints department. To facilitate the handling of your case, we ask you to send the receipt/order number, your name and contact details, the article in question, pictures of the defect and a brief description to e-mail: [email protected].

Business customers

Corporate customers have the right to complain about defects in a product for up to 2 years from the date of receipt of the product.

Should a delivered product prove to have a defect for which NO GA is responsible, you must immediately, within 6 days, notify us in writing. If the error is due to NO GA, we will, at our discretion, remedy the error either by repairing the error or replacing the item. We have no obligation to pay damages or otherwise compensate you for costs that may arise due to the error. Delivered goods may not be returned without prior approval from NO GA. NO GA is not responsible for defects that have arisen as a result of careless handling, handling errors, wear and tear, that care instructions have not been followed, or if the defect has arisen in any other way that is not due to NO GA.

If you wish to complain about a product, please contact us at [email protected]. To facilitate the processing of your case, we ask you to write the order number, your name and contact details, which product it concerns, and send pictures of the error and a brief description of the case.

Natural materials

Many of the items we sell are made from natural materials such as stone, wood, leather, metal and more. Natural materials often vary in appearance, size and texture from product to product, which is only natural. This includes knots, veining, colour variations, textural differences, marbling, calcite, sand pits, marks and scars in natural leather etcetera. These natural variations are characteristics that the designer often intended to maintain or otherwise enhance as part of the design and do not constitute valid grounds for complaint.

In order for natural materials to maintain good quality over time, the care instructions we provide at the time of purchase and on the website should be followed. In case of damage and wear and tear due to non-compliance with this advice, NO GA reserves the right to refuse a claim.

Canceling a purchase of a custom-made product

If you wish to cancel an already completed order for a special order item, we will of course help you cancel your purchase as far as we can. Please contact us as soon as possible if you wish to cancel an order. This should be done within 24 hours of placing the order to ensure that we have not had time to forward your special order to the supplier. In some exceptional cases, it may be possible to cancel the purchase even after 24 hours, but then only on condition that we in turn can cancel the purchase with the supplier, which we cannot guarantee. If it involves costs for us to cancel the order after the product has been produced, we reserve the right to deduct this from the refunded amount, e.g. by retaining all or part of the deposit paid.

We do not guarantee delivery times but only provide the supplier's approximate delivery times. Delivery times vary and are based on how busy a supplier's factory is at any given time. The fact that the delivery took longer than estimated is generally not an acceptable reason to cancel a purchase.

Force Majeure

We will always do everything in our power to ensure that you, the customer, receive your product. However, NO GA cannot accept responsibility for delays due to extraordinary events or circumstances beyond our control which we could not reasonably foresee or overcome without financial loss. This includes, but is not limited to, natural disaster, strike, war, riot, blockade, intervention by public authorities, fire, explosion, boycott and other force majeure-like circumstances that affect delays in suppliers and/or delivery.

Security

www.no-ga.com is encrypted with Verisign 256-bit SSL protection which is visible in the URL field, protecting you from insecure handling of personal data. We use Klarna for payment and credit cards. When you shop with us, you are transferred to an encrypted secure page where the payment is made. No account information or personal data is stored by us. Card payments are covered by the 3D-Secure security standard, which is a security standard developed by VISA and Mastercard to ensure secure payments over the internet.

Special terms and conditions for the purchase of outlet goods

When you as a customer buy an outlet product, certain special conditions apply. Outlet goods can be, for example, used, returns, defective in various ways, surplus stock or display items. The price is greatly reduced to compensate for the condition of the item. Possible defects may include dirt, scratches or other marks. However, the item may still be in new condition and come in unopened packaging. All outlet goods are sold in existing condition. You as a customer have a duty to examine the product and we therefore recommend that you come in and see the product in our store or in our warehouse if you have the opportunity.

We have a limited number of each item and the range varies. First come, first served. We reserve ourselves for any final sales, stock differences and technical errors and reserve the right to correct this afterwards. Open purchase or exchange rights do not apply to outlet goods.

Disputes

Consumers

We always strive to resolve disputes in a way that makes you the customer. In situations where we do not succeed in resolving, we recommend that you turn to the General Complaints Board, on the website www.arn.se, or via the address Box 174, 101 23 Stockholm.

You can also use the EU's online platform for handling complaints, which is available on the European Commission's website ec.europa.eu/odr.

You can read more about your rights as a consumer at www.konsumentverket.se.

Corporate customers

Disputes arising from these General Conditions shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce ("SCC"). The seat of the arbitration shall be Gothenburg. The language of the proceedings shall be Swedish. Swedish substantive law shall apply to these General Conditions.

The Rules for simplified arbitration shall apply unless the SCC, taking into account the complexity of the case, the value of the subject matter of the dispute and other circumstances, decides that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the arbitral tribunal shall consist of one or three arbitrators.

The parties undertake, without limitation as to time, not to disclose the existence or content of an arbitration award in relation to this Agreement or information about negotiations, arbitration or mediation in relation to it. The provisions of this paragraph do not apply unless otherwise provided by law, other statutes, government orders, stock exchange rules or good practice on the stock market or otherwise required for the enforcement of the award.