Frequently asked questions

Here we have gathered your most frequently asked questions and the answers to them. Feel free to contact us if you can't find the answer to your question.

Products & Pricing

What is an original?

Can you help me with spare parts and accessories?

Is the product available in more versions than shown on the website?

Do you sell authentic goods?

What is a stock item?

What does "soon in stock" mean?

What is a made-to-order item?

Do you price match your products?

Is the product available in-store?

Orders

How do I change or cancel my order?

Payment & Invoice

What payment options do you offer?

How do I get my invoice?

Shipping & Delivery

What shipping options are available?

How much is shipping?

What happens if my product is damaged during transport?

When will my order be shipped?

Can I split my delivery?

What happens if I don't pick up my order?

How can I track my order?

What is the delivery time?

Where is my order?

Returns & Complaints

How do I make a return?

What are the return conditions?

How do I make a return?

Can I return an opened package?

I have changed my mind. Can I return the product?

How and when will I be refunded?

I have changed my mind. Can I return the product?

What happens if my product breaks within the warranty period?

Where is my refund?

How long is the warranty on my product?

What happens in the event of a complaint?

What applies to complaints?

Are there exceptions for complaints?